Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, unworn, with tags, and in its original packaging. Products that have been used, opened, or damaged after delivery are not eligible for return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ergoreliefshop@gmail.com. Please note that returns will need to be sent to the address provided to you via email after your return request is approved.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at ergoreliefshop@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, unopened, in its original condition with tags and packaging, along with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved or not. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at ergoreliefshop@gmail.com.