Shipping policy
At ErgoRelief Shop, we are committed to delivering your order as quickly and safely as possible—no matter where you are in the world.
🌍 Worldwide Shipping
Yes, it’s true—we ship worldwide!
⏱ Processing Time
- Orders are processed within 1–2 business days after confirmation
- Orders are shipped Monday to Friday (excluding weekends and holidays)
- We do not offer same-day shipping
- Orders placed on Monday will typically ship by Tuesday or Wednesday
Once your order is shipped, you will receive a confirmation email with tracking details within 24–48 hours.
🚚 Estimated Delivery Times
| Country / Region | Shipping Time |
|---|---|
| United States | 7–15 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
| Ireland | 7–15 Business Days |
| Australia | 7–15 Business Days |
| Germany | 7–15 Business Days |
| New Zealand | 7–15 Business Days |
| France | 7–15 Business Days |
| Spain | 7–15 Business Days |
| Italy | 7–15 Business Days |
| Japan | 7–15 Business Days |
| Other International | 10–31 Business Days |
👉 Sale items may take up to 25 business days for delivery.
⚠️ Delivery times are estimates and may vary due to customs, holidays, or courier delays.
📍 Order Tracking
- You will receive a tracking link via email once your order ships
- Tracking may take 1–4 days to update
- In rare cases, tracking may not update, but your order will still arrive
If you face issues with tracking, please contact the courier first.
⚠️ Shipping Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or external factors beyond our control.
🏠 Address Accuracy
- Please ensure your shipping and billing details are correct before checkout
- Incorrect or incomplete addresses may cause 1–2 business days delay
- If you need to change your address, contact us immediately at ergoreliefshop@gmail.com
We cannot guarantee changes once the order has been processed.
📦 Delivery Information
- Orders may be delivered to your mailbox or doorstep
- Signature may or may not be required depending on the courier
- If delivery is unsafe, the courier may:
- Hold the package at a local office
- Attempt redelivery
👉 We recommend using an address where someone is available to receive the package.
🌐 International Taxes & Duties
- Customers outside the shipping origin country may be required to pay:
- Import duties
- Taxes
- Customs fees
These charges are:
- Determined by your local customs authority
- Not included in our product prices
- Non-refundable
We ship orders as DDU (Duties Unpaid).
📍 Wrong Address Disclaimer
It is the customer’s responsibility to provide the correct shipping address.
If an incorrect address is provided:
- We will try to update it if contacted quickly
- If the order has already shipped:
- We must wait for it to be returned
- Then we can reship or issue a refund
🔁 Returns & Shipping Costs
- Customers are responsible for return shipping costs
- Please refer to our Refund Policy for full return instructions
📧 Contact Us
For any shipping-related questions, feel free to contact us: